Login | CommSec

Troubleshooting Common Login IssuesDespite its user-friendly design, some users may encounter issues when trying to log in to their CommSec account. Here are some common problems and solutions:Forgotten Password:Reset Process: If you forget your password, click on the “Forgot Password?” link on the login page. You’ll be prompted to enter your Client ID and will receive instructions to reset your password via email or SMS.Account Locked:Multiple Failed Attempts: After several failed login attempts, your account may be temporarily locked. To unlock it, follow the instructions provided in the email sent by CommSec or contact customer support.Browser Compatibility Issues:Update Your Browser: Ensure you’re using a compatible browser. CommSec recommends using the latest versions of Chrome, Firefox, or Safari for the best experience.Two-Factor Authentication Issues:SMS/Email Delays: If you’re not receiving the 2FA code, check your network connection or spam/junk folder. Alternatively, you can request the code to be sent again.Clearing Cache and Cookies:Resolving Display Issues: If you experience display problems or login issues, try clearing your browser’s cache and cookies, then attempt to log in again.